Research-use-only compounds supplied for laboratory applications.

Refund and Returns Policy

Overview

At Peptory, we are committed to providing high-quality, US-manufactured research peptides and a reliable purchasing experience. Due to the specialised nature of our products, all items sold on this website are supplied strictly for laboratory research purposes only. This Refund Policy outlines the circumstances under which refunds or replacements may be issued and explains our procedures clearly and transparently.

By placing an order with Peptory, you acknowledge and agree to the terms outlined in this Refund Policy.


Eligibility for Refunds or Replacements

We offer refunds or replacements only in specific circumstances to ensure product integrity, safety, and compliance.

You may be eligible for a refund or replacement if:

  • Your order arrives damaged during transit

  • Your order is lost during shipping

  • You receive an incorrect product due to our error

In such cases, customers must contact us within 48 hours of receiving the order. Claims submitted after this timeframe may not be eligible for review.

To initiate a claim, please provide:

  • Your order number

  • Clear photographic evidence of damage or incorrect items

  • A brief description of the issue

Contact: INSERT EMAIL


Non-Refundable Circumstances

Due to the sensitive nature of research compounds, we do not accept refunds or returns for:

  • Change of mind

  • Incorrect product selection by the customer

  • Incorrect shipping details provided at checkout

  • Products that have been opened, used, altered, or tampered with

  • Delays caused by courier services once dispatched

Once a product has left our facility, Peptory cannot accept returns unless one of the eligible conditions above applies.


Processing Refunds

Approved refunds will be issued to the original payment method used during checkout. Processing times may vary depending on the payment provider but typically take 5–10 business days to reflect.

Replacements will be dispatched promptly at no additional cost once approval is confirmed.


Shipping Costs

Shipping fees are non-refundable unless the issue resulted directly from Peptory’s error or product damage during transit.


Final Notes

Peptory reserves the right to refuse any refund request that does not meet the conditions outlined above. This policy is designed to protect product quality, customer safety, and regulatory compliance.